Privacy Policy • Bondoni

This statement was last updated in March 2018.

Bondoni is committed to protecting your privacy. We aim to ensure that any information you give us is held securely and safely. This privacy statement explains how we collect, use and store your personal information.

Bondoni

This privacy statement applies to Bondoni a registered company.

Bondoni hold and process personal details in accordance with the Data Protection Act 1998.

Your rights

It is your right to request details of the information we hold about you. To receive a copy of the personal information we hold about you free of charge (known as a subject access request) please email us at [email protected].

We will respond within 3 weeks of receiving your email.

You also have the right to ask us not to use your data for marketing or communications purposes. If you would like to change the way we communicate with you please contact us on email [email protected].

How do we collect information?

We will collect personal information from you when you enquire about or take part in our activities. This might be when you email us, fill in a web form or otherwise provide us with your personal information. This information may be received by post, face to face, over the phone, by SMS or online.

We also gather general information about the use of our website, using Google Analytics and other similar tools to monitor information such as which pages are visited most frequently. We only use anonymous information and statistics which do not identify individual visitors. This information helps us improve the services and information we offer on our digitally on our website and other platforms.

Cookies 

We use cookies in order to give you a better online experience. A cookie is a small file downloaded on to your computer when you access a website. Cookies allow a website to recognise users when they return to a site by opening doors to different content or services. Like a key, a cookie itself does not contain information, but when it is read by your browser it can help a website improve the service delivered. For more information about cookies, please see www.allaboutcookies.org.

 

What personal information do we collect?

The types of personal information collected might include:

  • name
  • date of birth
  • email address
  • postal address
  • telephone number
  • mobile phone number
  • direct debit details
  • your opinions about a service or an issue

We use your information only for the reason you have supplied it or any other reason for which you have given us permission to do so.

 

How do we use your information?

We are committed to communicating with you as effectively and efficiently as possible. Our aim is to provide you with information about our work.

We will use your personal information to provide you with the services or information you have requested for administration purposes.

We will only contact you by email and SMS, if you have indicated that you are happy for us to do so.

We may send you electronic communications and occasionally call you, unless you have indicated that you do not wish to receive communications or phone calls from us.

Will we share this information with others?

We will never sell or share your data with third parties for their own marketing purposes.

We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information for the purposes for which you have provided it to us, for example but not limited to: deliver mailings, to analyse data and to process applications and other services done on your behalf.  We only provide them with the information they need to deliver the relevant service, and we make sure your information is treated with the same level of care as if we were handling it directly.

How long do we keep your data for?

We will keep your personal data for no longer than is necessary for the purposes for which it is processed or is required for historical evidence or compliance with regulations.

If you request to receive no further contact from us, we will keep information about you on our suppression list in order to avoid sending you unwanted materials in the future.

How do we keep your information secure?

We continue to review our internal processes and data security to comply with all regulatory requirements. We cannot guarantee but do request that our business partners do the same.

How to change the way we communicate with you

If you would like to change the way we communicate with you please contact us via email [email protected].

If you have previously chosen to receive email communications from Bondoni but no longer wish to receive email communications, please click the unsubscribe link at the bottom of any of our emails to be removed from our list.

Changing your personal details

If your personal details change, please help us to keep your information up to date by notifying us through one of the routes listed above.

Links

Our website may include links to websites run by other organisations. Bondoni is not responsible for the privacy practices of other organisations’ websites so you should read their privacy policies carefully.

Changes to this privacy statement

From time to time, we will make changes to this statement to keep it up to date and relevant. Please make sure you check regularly to see what’s changed.

Privacy policy

This Privacy & Cookies Policy (“Policy") dated March 2018 replaces our previous policies. Please take the time to review before you continue to use our products and services.

This Policy applies to any information you provide to us, including through websites, communications by email and through social media, by telephone and in person. It also covers any information we receive from third parties.

By using our services, including browsing our websites, registering, you agree we may use your information as outlined in this Policy.

If you do not wish to have your information used in line with this Policy, you must not use our services and not otherwise provide us with your information.

About us

“Bondoni is one of a kind in Oman", we offer company sponsorship and formation for foreign investors: Our strength is our partnership with Oman’s local business community. We are recognised for our high quality of services, professionalism and reliability. Bondoni is not just about the initial company formation and sponsorship, as your local partner, we aim to nurture enduring relationships by always being available to offer advice and guidance.

Our culture is about innovation. Most of our new and developing services have derived from listening to our clients and business partners resulting in extending new client-focused services since our incorporation in 2016.

We work with many stakeholders to continue to encourage inward investment into Oman. As this is at the heart of Oman’s strategy, Bondoni remains committed to being a thought leader in this arena, and we continue liaising with our current and future clients as well as the local business community and government authorities.

Bondoni remains focused on perfecting its core services and extending into new areas of company formation services to encourage inward investment into Oman.

Information we may hold about you

  • Information you’ve provided to us
  • Information about services you’ve agreed to, enquired about or shown an interest in
  • Information provided by other companies which have obtained your permission through their own privacy policies to share information about you, including from specialist data companies
  • Information about your interaction with our websites and services, including adverts
  • Information we collect using cookies stored on your device about your use of our websites and/or selected third party websites
  • Technical information from your device relating to the service you receive

In line with industry best practice guidelines, we have a central database where we compile and hold all the information we have about our customers. In the industry this is often known as a “single customer view".

How we may use your information

By using our websites and services, you agree that we may collect, hold, use or otherwise process your information (including personal information) for the purpose of providing you with those products and services and developing our business which shall include (without limitation):

  • Verifying your identity (for example when you return to our websites)
  • Personalising the content and advertisements you see on our websites
  • Developing the design and style of our products and services to make improvements
  • Understanding more about you, such as your location and demographic information
  • Informing you about the latest changes to our services
  • Informing you of promotional offers that you might find of interest
  • Dealing with, and responding to you about, a comment you have submitted for us or on our message boards, blogs and other such user generated content facilities
  • Enabling you to share our content with others
  • Customer services and support
  • Informing you if you have been successful in any competitions or promotions
  • Compiling customer reviews
  • Conducting market research
  • Carrying out statistical, technical and logistical analysis and strategic development
  • Communicating with you in relation to your account or service, service updates or other non-marketing communications
  • Communicating (and personalising such communication) with you, according to your preferences
  • Sending you periodic newsletters about your chosen services
  • Sending you direct marketing. This may include communications by telephone or email or SMS about us and our business partners’ products and services, events and special offers
  • Providing you with personalised services, such as recommendations on our websites, apps and in direct marketing and tailored advertising. This includes where we use cookies or similar technologies in relation to the devices you use, for example to make some of the adverts you see more relevant to you
  • Maintaining records of our communications with you if you get in contact with us
  • Providing you with location based services advertising relevant to your location and previous locations
  • Providing you with advertising more relevant to your interests and your online behaviour through the use of cookies and similar technologies when you visit our websites
  • Blocking disruptive use and ensuring the security of our products and services
  • Complying with laws and other circumstances permitted under the UK Data Protection Act 1998 and other data protection laws

How we may use your information in specific products or services

Registration

If you’ve registered on our websites, you may receive personalised recommendations, newsletters and marketing. These are tailored to you based upon your registration details and other information you provide us, your browsing history, interactions with our emails and information we receive from our trusted partners and specialist data companies to help us understand what you might be interested in. This also includes information provided to us from social media sites when you choose use our websites through your social media account, or when you link your registration with us to your social media account. This information may be collected using cookies and similar technologies. Demographic information from your registration may be used by us for tailored advertising.

Message boards, blogs and other public forums

Our websites may provide message boards, blogs and other user generated content facilities. Anything that you share will become public information. You should always be careful when deciding to disclose your personal information.

Sharing with others

You may only share the details of another person with us where you have their express permission.

Location based services

Where we provide services that utilise your device’s location, such as local offerings, your location will be determined either from a lookup of your IP address in a “GeoIP" database which lists information provided by your ISP (usually your closest town or borough) or your precise location directly from the device (such as through GPS or WiFi on mobile devices) where you have granted permission for us to access this location information. If you have given us permission to use your location, we may use it for marketing and advertising purposes.

Social media advertising

We may target advertising on social media sites to specifically include or exclude customers who have registered for our products and services.

How we may share your information

When you purchase services from us we may partner with specialist companies to fulfil your requirements. We usually remain the data controller of your information and the other companies only process data under our instructions and cannot use the information for their own purposes. We will use reasonable endeavours to ensure these third parties process your data securely.

We’ll let you know the precise arrangement at the time you provide your personal information.

We may share personal information about you to third parties, where you have given us permission or where the third party can confirm that they have your permission for us to do this.

We may also provide third parties with certain aggregate statistical data about our customers’ use of our websites, which may include demographic data such as age range and/or geographic location of groups of our customers. This aggregate data does not include contact details (such as the customer’s name, address or email address).

We may transfer, sell or assign any of the information described in this Policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.

We may also share your information as required by law and as contemplated by the UK Data Protection Act 1998 and other data protection laws.

Safeguards and security for your information

We have measures in place to protect the security of your personal information from unauthorised access or use, such as by using encryption technology.

We comply with the UK Data Protection Act 1998 and related data protection laws. For more information on the UK Data Protection Act 1998 and your related rights please see the Information Commissioner’s Office website www.ico.gov.uk.

Your choices

Please note that our websites and other products and services may not work correctly (or at all) if you change your preferences.

Email & SMS marketing

You can opt out of a particular marketing campaign or newsletter subscription by clicking on the ‘unsubscribe’ link in each email.

You can opt out of marketing text messages by replying ‘STOP MARKETING’.

In accordance with industry best practice guidelines, we may retain your information (including your election to opt out) for a reasonable amount of time to make sure that we do not contact you in the future.

Use of your location

You can choose whether to provide us with your precise location from your device through your browser’s “Help" menu, or through the “Location" or “Location Services" options in the “Settings" section on your mobile device.

Cookies Policy

You should be aware that when you use our websites we may collect information using cookies or similar technologies.

When you visit our pages on social media or other websites, the social media site or other website may also use cookies in line with their own cookies policies.

What are cookies and how do they work?

Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you. This allows websites to tailor what you see on the screen.

Do you use other technologies which are similar to cookies?

Our websites, apps and emails often contain small invisible images known as ‘web beacons’ or ‘tracking pixels’. These are used in a way similar to cookies, to understand when a particular part of a webpage, email or app is viewed.

Our apps often use device identifiers in the same way as cookies as used on web browsers. A device identifier is a unique number on your device which allows us to remember your device.

We use these similar technologies on websites, emails and apps, for the same purposes and in much the same way as we use cookies on websites. We will use “cookies" and “websites" below as shorthand for “cookies and similar technologies" on “websites, emails and in apps".

What do you use cookies for?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups:

(i) Cookies that are needed to provide the service you have asked for

Some cookies are essential so you can move around our websites and use their features. Without these cookies, services you’ve asked for can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering your browsing history. For example:

  • Keeping you logged in during your visit; without cookies you might have to log in on every page you go to
  • When you add something to the online shopping basket, cookies make sure it’s still there when you get to the checkout

(ii) Cookies used to improve your browsing experience

These cookies allow our websites to remember choices you make, such as your language or region and they provide improved features. For example:

  • Remembering your preferences and settings, including marketing preferences
  • Remembering whether you’ve filled in a survey, so you’re not asked to do it again
  • Showing you information that’s relevant to our products that you have
  • Showing ‘related content’ links that are relevant to the page you’re looking at
  • Remembering a location you’ve provided us with to provide tailored content
  • Linking your browsing history collected by analytics cookies to your registration details to provide you with recommended content and marketing
  • Restricting the number of times you’re shown a particular advertisement. This is sometimes called ‘frequency capping’

Cookies are also used to enable social media components on our websites, including embedded content from social media sites such as Facebook or Twitter, share buttons and videos. The cookies are set by the relevant social media provider. For more information about these cookies, including how to set your preferences for these cookies, please refer to the relevant social media provider’s website for more information.

(iii) Cookies used to understand how people use our products and services (Analytics)

We like to keep track of what pages, links and sections of our apps are popular and which ones don’t get used as much to help us keep our sites relevant and up to date. It’s also useful to be able to identify trends of how people navigate (find their way through) our sites and if they get ‘error messages’ from web pages. We may use analytics tools that capture how our readers interact with our page content and click/touch, movement, scroll, and keystroke activity.

We use cookies, which are often called ‘analytics cookies’, to gather this information. These cookies don’t store you contact details (such as your name, address and email address). We may, however, combine information collected by analytics cookies with other information that you provide to us. For instance, if you have registered for an account with us, we may combine your contact details and other information you provide to us with the browsing history from your device collected by analytics cookies (including data collected from before you registered and when you are signed-out). We use this information to provide you with personalised content recommendations and marketing communications. We may also use this combined information to improve our products and services. For instance, we may analyse this information in aggregate to improve our advertising systems.

(iv) Cookies used to show advertising that is relevant to you

Some advertising, known as “online behavioural advertising" or “OBA" is tailored to you and uses information collected by first party and third party cookies. Please see our Privacy Policy above for further information about how we use online behavioural advertising.

We also use cookies in order to know how many advertisements we serve, how many times these are clicked or hovered over with a mouse cursor, how many advertisements we show to a given user and how many customer actions these generate.

We also use cookies on our own and advertisers’ sites to understand which customers reach a sale or other action page on an advertiser’s site. This allows us to monitor how many sales or actions we achieve for an advertising client and, therefore, how effective our advertising is.

In order to protect our advertisers’ brands, we often use a technology that scans the page to ascertain that it is safe from profane, sensitive & potentially brand-negative topics, before serving an ad there. This process is called “ad verification".

We and our advertisers may use information from within our webpages to determine whether you have an ad-blocker enabled. This information may be stored or associated with your device (including through the use of cookies) to re-insert advertisements on our websites and to understand how our customers use ad-blockers. The advertisements that are re-inserted may include those from ad-blockers’ “white lists" or that promote our own products and services.

Our websites do not respond to “Do Not Track" (DNT) browser settings.

Some of our web pages will contain promotional links to other companies’ sites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our websites. That other site may then pay us a small amount for the successful referral.

Your cookie choices

Please note that our websites and services may not work correctly (or at all) if you change your preferences.

You can opt out of receiving cookies by changing your web browser settings.

You can usually prevent the operation of web-beacons by changing your web browser cookie settings and your ad choices, or for those in emails, by switching off images in your email client or viewing emails using only the “text" display (rather than “HTML" display"). See the “Help" section of your email client for instructions. Where you use our apps, similar technologies to cookies are used for analytics. Is it not currently possible to opt out of these similar technologies. If you are not happy to be included in our analytics or analysis, please do not use our apps.

Your ad choices

When using a mobile device, you can opt out of receiving online behavioural advertising by selecting ‘Limit Ad Tracking’ in the Settings of your Apple iPhone or iPad, or the “Opt out of interest-based ads" in the Settings on your Android device. You may also be able to reset your unique identifier used for online behavioural advertising (referred to as an “Advertising ID") in the Settings on your Apple or Android device.

Please note that you will continue to receive advertising, however, it may not be tailored to your likely interests using information collected from cookies and similar technologies on your device.

You may change your social media advertising preferences within the social media site. For instance, on Facebook you can select “Hide all from this advertiser" to stop seeing ads from a particular advertiser.

Contacting us and accessing your personal information

If you have any queries or comments about this Privacy & Cookies Policy please contact us at [email protected].

If you wish to review or receive a copy of the personal information we hold about you, or further information about how we handle your information, please email us at:
E: [email protected].

Where permitted by law, we may charge a small administration fee (not exceeding the maximum permitted) in relation to fulfilling a request for access to personal information.

Complaints

If you are concerned that we have breached a privacy law please send an email to [email protected]. We aim to respond in a reasonable time (normally 21 days). Our Data Protection Officer will manage your complaint and will give you additional information about how it will be handled.

Changes to this Privacy & Cookies Policy

We reserve the right to make changes to our Privacy & Cookies Policy at any time. Where changes are made, we will post the revised Policy here with an updated effective date. Your continued use of our websites, apps, or other products or services will signify your acceptance of these changes.